KAVALIAUSKIENĖ, Žaneta; JONUŠKIENĖ, Erika; STEVIC, Željko; NOVARLIĆ, Boris. Evaluation of Customer Loyalty Using the Fuzzy Multi-Criteria Decision-Making Model . Decision Making Advances, [S. l.], v. 4, n. 1, p. 54–76, 2026. DOI: 10.31181/dma412026159. Disponível em: https://www.dma-journal.org/index.php/dema/article/view/159. Acesso em: 14 may. 2026.